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Thank you for choosing Rock Outdoors as your one-stop kayak shop! We are thrilled to help you rock the water! All kayaks are shipped with a flat rate fee of $350.
If you are considering purchasing a kayak to be shipped or have already purchased a kayak to be shipped, please read the following:
All kayaks are oversized, thus requiring a different shipping process than our standard shipping. Actual shipping charges may vary depending on your location and can take 1-4 weeks. Someone must be available to accept the delivery. Once your order is complete one of our team members will be in touch with more details.
If you are not available for delivery and you miss the delivery, the freight may be sent back to us and you will incur additional charges to resend the freight. You may also incur a second delivery fee as well.
It is required that you inspect your entire shipment before the driver leaves. Please remove the items from the packaging and carefully inspect them. * WE REQUIRE you to NOTE ANY DAMAGE found to packaging materials and to actual products received ON the DELIVERY BILL of LADING.
Also - if damage is found save all packaging for that item. Do not throw away--The freight company may want to inspect it. IMPORTANT: If damage is cosmetic and you want to keep the item You must write “Damaged” & also be descriptive of the damage to the item on the BOL . DO NOT write subject to inspection as this will not cover your damage or claim. The noted damage allows us to file a claim on your behalf. If the damage is beyond cosmetic and you want a new items(s) You must refuse the item completely. Once you sign the BOL, and do not note damage, even if the damage is concealed (this is why you must take the item out of the box packaging material & inspect while driver is there) you are releasing us & the freight company from all liability.
DO NOT Throw Away Any Packaging until you verify all items of your order are present. All damages must be reported the same day of delivery in order to file a claim.
If you have any questions, please call or text our store at 336-793-4690.